No virtual drive in My Computer

Open Device Manager (Windows 7):

• Select Start from the bottom-left corner of your screen.
• Choose Control Panel.
• Select the first option called System and Security.
• Select System. In this window there should be a general overview of your computer.
• On the left hand side there is a list and near the top is the Device Manager. Click on this and it should list all the components installed on your computer.

Or press Win+R on the keyboard, type in devmgmt.smc and press Enter. Check is there any yellow exclamation point next to a device in DVD/CD-Rom drives part. It means that Windows has identified a problem of some kind with that device.

If they are, right click on that DVD drive and select Update Driver Software…. Select Browse my computer for driver software in master dialog. In the next dialog manually point path to C:\Windows\inf. If Windows wants an information file, point it to cdrom.inf or mshdc.inf and click the Next button.

Usually you should get a driver found message or some-thing about the best driver already installed. If not, delete the file C:\Windows\System32\DriverStore\infcache.1 and try it again.

If that still doesn't work, check in device manager the DVD drive for installed drivers (right click on the invalid drive, select Properties, go the the Driver tab and press Driver Details button) - there has to be the following drivers installed:

• cdrom.sys
• storprop.dll
• redbook.sys

Also check if your virtual drive has a drive letter assigned. Right click on DAEMON Tools Pro Agent icon in the system tray and select Virtual Devices → Virtual device name → Device Parameters…. Select a drive letter from Drive letter drop-down list.

Download Imgburn, install and run the program. Select Tools → Filter Driver Load Order… menu item and remove all filters except redbook. It is possible you have to reinstall your burning and ripping tools. So, remove step-by-step all filters.

ONLY for Windows Vista/7

You need to copy and paste *.inf and *.PNF files from these folders:

• C:\Windows\System32\DriverStore\FileRepository\cdrom.inf_*
• C:\Windows\System32\DriverStore\FileRepository\mshdc.inf_*

to the folder:
C:\Windows\inf

* - it means the remaining part of file name depends on software provider.

*.sys files may be required to be copied and pasted from those folders into C:\Windows\System32\Drivers if it isn't yet there.

Now you need to go to Device Manager and right click on the not working virtual drive, which is probably under other devices now. Then click on Properties buttons, go to the Driver tab and press on the Update Driver button and point the path to C:\windows\inf folder.

If then still no virtual drive is showing up in My Computer, don't hesitate to open a thread in our Forum.